Refund Policy
Last updated: August 12, 2024
This Refund Policy outlines the terms and conditions under which refunds will be granted for the services provided by xtc.nz (the “Site”) and all its associated subdomains connected to xtc.nz
Please read this Refund Policy carefully. By using XTC’s services, you agree to be bound by this Refund Policy.
Contact Us
If you have any questions about this Refund Policy, you can contact us by email: info@xtc.nz
Cancellation Fees
1.1. Cancellations made within 72 hours of the booking date will result in a $500.00+GST fee, if the full amount has not been paid.
No Refunds
2.1. Once any amount or the full amount has been paid, no refunds can be offered under any circumstances, except as outlined in section 6.1.
Payment Plan Obligations
3.1. If the Client is on a payment plan and cancels the shoot, no payments made will be refunded, and the Client remains obligated to complete all future payments as agreed upon, even if the event or shoot is cancelled.
Additional Charges
4.1. The Client is responsible for all additional charges related to cancellation, which may include actor’s fees, crew time, equipment hire, venue hire, and work already undertaken by The Company.
Force Majeure
5.1. In the event of force majeure, no refunds can be made under any circumstances.
Reshoot
6.1. In the event of equipment malfunction, data loss, or other technical issues resulting in the loss or damage of footage, The Company, at its sole discretion, may consider the possibility of offering a reshoot, if feasible, subject to availability and scheduling. However, it is important to note that offering a reshoot is not a guarantee, but merely a potential solution in the case of unforeseen technical issues. The Company does not guarantee refunds under any circumstances.
Indemnification
7.1. The Client agrees to indemnify, defend, and hold harmless The Company from any third-party claims arising from the Client’s use of the final deliverables or their failure to obtain necessary permissions or licenses for third-party content.
Project Abandonment
8.1. In the event of project abandonment, all deposits and payments made by the Client shall be non-refundable, and The Company reserves the right to terminate the agreement.
Acceptance of Policy
9.1. Please note that by accepting this agreement, the Client agrees to these refund and cancellation policies and acknowledges that refunds will not be given under any circumstances other than those outlined in this policy.
